[Download] "Practical IT Service Management" by Thejendra B.S # Book PDF Kindle ePub Free

eBook details

Title: Practical IT Service Management
Author : Thejendra B.S
Release Date : January 11, 2014
Genre: Computers,Books,Computers & Internet,
Pages : * pages
Size : 2705 KB

Description

This beginner’s book explains the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach for all technical and business staff in your organisation. The entire book is written in a question and answer format for easy comprehension and speedy reading. Each chapter covers only one specific area of ITIL, and each topic is explained concisely, with very few answers extending beyond a page. Practical and real-life examples with a little bit of humour are used throughout. This self-help book is designed to be a small stepping stone to the official books on ITIL published by OGC.